REPORTING ISSUES IN THE COMMUNITY

EMERGENCIES (CRIME AND SAFETY)

For crime and safety issues, especially life-threatening emergencies please call 911.

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To report traffic-related issues (speeding, unsafe driving, suspicious vehicles), contact the Harris County Sheriff’s Office at 911 or for non-emergencies (713) 221-6000.

FIRST SERVICE RESIDENTIAL (EFFECTIVE September 1st, 2021)

MANAGEMENT OPERATION SERVICES [MOS Team]

Have questions about your HOA? At FirstService Residential, your Community Manager works on the day-to-day operations of your community, placing them in the field frequently and working closely with your Board members.
With this in mind, we have implemented a new support system of well-trained team members that are able to assist homeowners with general inquiries about the community. This will ensure a timely response, 24-48 hours, to the frequently asked questions that residents have.

Please include your address and the name of your community when contacting us.

Email contactus.tx@fsresidential.com or call 281.681.2000 for general homeowner / resident inquiries

Email shared.mos@fsresidential.com for inquiries about:
· Pool/Gate access devices
· Gate directory programming
· Amenity reservations

Email compliance.mos@fsresidential.com for inquiries about:
· Confidential reporting of deed restriction violations
· Receipt of a notice of a deed restriction violation

Email arc.mos@fsresidential.com for inquiries about:
· Architectural modification applications and submittals

Email contract.mos@fsresidential.com for inquiries about:
· Common area repairs or necessary maintenance to common areas

** Register for the Connect Resident Portal at https://RiataRanch.connectresident.com **

First Service Residential
2002 Timberloch Place | Suite 650 | The Woodlands, TX 77380
Tel 281.681.2000 | Toll Free 877.253.9689 www.fsresidential.com Office Hours:
Monday – Thursday 9:00 am – 4:00 pm
Friday 9:00 am – 1:00 pm

Community Manager: Ashleigh Kern
Phone: (713) 332-4631
Ashleigh.kern@fsresidential.com

First Service Residential provides support for Homeowners in the Riata Ranch Community. This includes maintenance issues (common areas, parks, pool, splash pad, tennis courts, gates, etc.), questions about Deed Restrictions, financials, assessments/dues, Architectural Review requests, monthly board meetings, annual homeowners meeting and BBQ Hut reservations.

Questions or issues regarding your property, Deeds & Restrictions, dues, inspections, letters or notifications and anything not related to the common areas should be directed to First Service Residential during business hours. Visit https://riataranch.connectresident.com/ for contact information.

GATED SECTIONS

Infrastructure in Gated Sections 6 and 7 (See Riata Ranch Section Map) including streets, street lights and signs are maintained by the HOA, issues in these sections should be reported to First Service Residential .

IF THERE ARE ISSUES WITH THE GATES (Damage, stuck open, won’t close)
Call First Service Residential
(after hours your call will be directed to an answering service and an on-call manger will be notified)

PUBLIC ROADWAYS (EXCLUDING GATED SECTIONS)

Harris County Precinct 3 maintains all PUBLIC roadways within Riata Ranch. Visit their website at pct3.com to report issues such as damaged or missing signs, curb and concrete issues, abandoned vehicles, roadway issues and more. Click on “Service Request” for a full list of requests managed by the County.

Steve Radack

Roadway issues in the gated sections (6&7) should be reported to First Service Residential

STREET LIGHTS (EXCLUDING GATED SECTIONS)

Residents and homeowners can report streetlight issues directly to Centerpoint Energy.

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Streetlight issues in the gated sections (6&7) should be reported to First Service Residential

ANIMALS & WILDLIFE

Harris County Public Health

When fully staffed, the Veterinary Public Health (VPH) division of Harris County Public Health has 16 professional animal control officers to respond to various animal related requests for service including:

To report any issue, the shelter at 281-999-3191

Texas Wildlife Rehabilitation Coalition

TWRC Wildlife Center has been committed to providing quality emergency care and rehabilitation for injured, ill, and orphaned wildlife brought to us by the public. 

Visit https://www.twrcwildlifecenter.org/ for more information.

“Services provided by TWRC Wildlife Center include an emergency room for injured, ill, and orphaned wildlife, as well as a help-line; both the emergency room and the help-line operate 7 days a week. A veterinarian is on staff to assist with training and emergencies. READ MORE

RECYCLING & TRASH DISPOSAL

Trash disposal and recycling services are provided by Texas Pride Disposal through a contract with Harris County MUD 196. Contact Texas Pride if you have any questions.

TUESDAYS = Recycle and Trash Pickup
FRIDAYS = Trash Pickup

-The black Texas Pride bins are for recycling, don’t put trash in the recycling bins.
Recycling bins need to be rolled out to the curb for pickup.
Regular household trash can be placed in bins next to your residence. Trash should be in trash bags and the crews will pick those up.
-Heavy trash such as lawn clippings, leaves, etc. should be placed at the curb. Branches should be bundled together.

A full list of their service guidelines are posted online  

http://www.texaspridedisposal.com/service-guidelines.html

PARK & COMMON AREAS

The land in Riata Ranch Park is owned by Harris County MUD 196. This includes all of the creek/bayou areas, open fields, walkways, lighting and exercise equipment.

The COMMON AREAS in Riata Ranch include landscaping and green way areas along Barker Cypress Road, Riata Ranch Blvd and Cypress North Houston Rd.

PARK AMENITIES

  • Sports equipment (soccer goals, volleyball nets, baseball backstop)
  • Playground equipment
  • Tennis Court
  • BBQ Hut
  • Pavilion

The splash pad and pool are owned and maintained by the Riata Ranch HOA.

The park and playground equipment in the pocket park in Section 11 are owned and maintained by Riata Ranch HOA.

If you see any issues in these areas, including landscaping, fencing, irrigation problems, use this form to report them to the HOA.